Privacy Policy

YourLuxe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yourluxe.com.au and use our services.

1. Information We Collect

1.1 Personal Information

When you use our contact form or interact with our website, we may collect:

• Name and contact information (email address)
• Message content when you contact us
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Improve and maintain our website functionality
• Understand how users interact with our platform
• Send administrative information and updates (with your consent)
• Prevent fraudulent activity and enhance security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With trusted third-party service providers who assist in operating our website (e.g., hosting services, analytics)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

4. Property Listings and Third-Party Contact

YourLuxe is a listing directory that connects renters with property owners and agents. When you contact a property owner or agent through the details provided on a listing, your interaction is directly with them, not with YourLuxe. We are not responsible for how third parties collect, use, or protect your personal information. We encourage you to review their privacy practices before sharing your information.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand website traffic and usage patterns
• Improve website functionality

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of receiving marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at info@yourluxe.com.au

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: